Wycombe Wanderers are urging those season ticket holders who have so far not been receiving complimentary access to watch matches on iFollow to act now to resolve the situation ahead of a 16th November deadline.
The club have committed to providing free access for home and midweek away league fixtures during such time that games are required to be played behind-closed-doors as a result of the Covid-19 pandemic.
At first, access was granted via the use of promo codes which enabled season ticket holders to bypass the £10 fee by inserting a unique code at the point of purchase; this system has now been discontinued.
Instead, the club are able to pass the email address of each season ticket holder to the EFL, who will then activate the iFollow account of that season ticket holder to enable them watch games without paying. This can only be achieved if the season ticket holder has an iFollow account and has provided the same email address to the club.
If you are a season ticket holder and have not been receiving access to watch home and midweek away league fixtures on iFollow, this is your final opportunity to work with us on resolving the issue.
Your lack of access to date will be due to one or both of these reasons:
- We do not have an accurate record of your email address (which must be the same one you use with your iFollow account). In most cases this is because one season ticket holder purchased multiple season tickets and the club did not have email addresses for those additional supporters, only the one who made the purchase
- You do not have an iFollow account with the email address we hold on record for you
We will be passing a batch of season ticket holders’ email addresses on Monday 16th November. They will then ingest this data to enable access to watch matches on iFollow but can only do this if you have an iFollow account assigned to an email address which matches the one we provide to them.
Here’s what you need to do:
I already receive access to watch matches on my account: DO NOTHING AND ENJOY THE GAMES
I don’t receive access to watch matches:
- Make sure you have created a Basic (free) iFollow account by clicking here. You must do this before Friday 16th The iFollow account must be created before the EFL can apply free match access to it
- Let us know which email address you use for your iFollow account by filling out this short form:
From 19th November onwards, you should start to see that your iFollow account has been activated with access to watch live matches. You can verify this by logging into your iFollow account, clicking on your name, scrolling to Purchased Packages, hitting the + button and you’ll see SEASON TICKET is shown.
Also, on the Next Match Availability page here, you should see a message alongside the Brentford fixture which says: “You already have access to this match.” Please note this message may not appear until up to an hour before kick-off on the day of the game.
All data is transferred securely to the EFL and held in line with the EFL’s data protection policy.