Frequently asked questions relating to 2020/21 season tickets.
Q) Why have some age brackets changed?
A) The club have changed the senior age category from 60+ to 65+ in line with national standards. However, when 2019/20 seniors receive their renewal emails, the option will show a ‘senior’ price type even if you now fall into the ‘adult’ category. The club will honour the ‘senior’ price type for those renewals.
Additionally, the ‘young adult’ price bracket has been split into two price types to enable fans in these categories to gradually phase price increments in line with the end of their academic studies. When 2019/20 young adults receive their renewal links, the option will show a ‘young adult’ price type but if you now fall in the ‘mid adult’ category, please email email@example.com to have this amended.
Q) Why are children’s season tickets no longer free?
A) The club has retained its commitment to encouraging young fans to attend matches by offering season tickets in the Family Stand for just £19. It is felt that distributing tickets free of charge are not conducive to the club’s sustainable business model.
Q) How does the payment plan work?
A) The club have taken the decision not to utilise the services of third party payment plan providers, who usually charge an admin fee to the supporter. Instead the ticket office will manage payment plans manually by enabling fans to purchase 1/3 of the value of their season ticket, and arrange for the full balance to be settled before the new season begins, at no extra cost. Click here for full instructions.
Q) Will there be a price increase if the club is promoted?
A) No - the prices are fixed regardless of division.
Q) What happens if I haven't received an email with my renewal details?
Please email firstname.lastname@example.org and the team here will resolve this for you.
Q) Can I buy a car park pass?
A) These will be sold separately at a later date.
Q) Can I buy my Woodlands Lounge or Honours Lounge seasonal pass?
A) These will be sold separately at a later date
Q) Will I receive a season ticket card as in previous years?
A) When you purchase your season ticket online, you'll receive a QR code via email which can be used to grant access to the stadium via your smartphone. Details on physical cards will be made available closer to the start of the season, but where possible the club will be looking to reduce the use of plastic.
Q) What are the benefits of purchasing a season ticket?
A) Season ticket holders receive the highest priority booking access for high-demand away, cup and play-off fixtures. What's more, in the event that the stadium capacity is reduced to enable social distancing measures, priority will be given to the season ticket holders who were first to purchase their 2020-21 season tickets (e.g., if an attendance of 2,500 is permitted, for example, the first 2,500 fans to have bought season tickets will be invited to attend). There would be no guarantees that season ticket holders would be able to sit in their chosen seats, but households would be able to sit together.
Q) Why are child and junior prices higher in the Beechdean and Frank Adams Stands than the Family Stand?
Season ticket prices have been calculated in relation to matchday ticket prices, giving season ticket holders the equivalent of four games 'free' compared to buying individual tickets for each game. EFL rules stipulate that away fans cannot be charged more than home fans for equivalent seats in the stadium. The Frank Adams Stand and Beechdean Stand are considered the highest-ranked seats in the stadium, due to offering the best view along the side of the pitch, and fully under cover, and therefore these seats cannot be of a lesser value than those in the away stand. The Family Stand is ranked differently due to it not being fully under cover.
Q) What are the matchday prices, and will there be a discount for buying in advance/online, as in previous years?
Matchday prices are 1/19th of the price of the equivalent season ticket, and there will be no discount for buying in advance/online. The price will remain the same no matter of the time or manner of purchase.