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Club News

RECRUITING: Matchday hospitality staff

Become part of the team at Adams Park.

27 July 2018

Wanderers are on the lookout for new hospitality staff to work on matchdays at Adams Park.

Key responsibilities on a matchday include:

• Set tables and ensure room is ready for the arrival of guests
• Inspect the cleanliness and presentation of all glass and silver prior to service
• Ensure uniform, personal appearance and hygiene is kept to a high standard
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests' service needs
• Take food and drink orders, ensuring a prompt and accurate service
• Serve food courses and alcoholic beverages to guests according to the hospitality package
• Communicate with guests to ensure satisfaction with each food course and/or beverages
• Speak with others using clear and professional language

The ideal candidate will be hands-on with a true passion for people and customer service; willing to go the extra mile to ensure customer satisfaction, along with a positive and pleasant attitude. You will thrive through working in a busy environment and stay calm under pressure. You will be a quick learner with the ability to adapt to the different levels of service throughout a matchday, showing strong interpersonal and problem solving skills.

You must have the capability of working on your own as well as part of a team; taking instruction well. Effective communication skills including a good common of spoken and written English as this is essential to interact with customers. Experience of working in a restaurant or conference & banqueting environment is desirable but not essential for this role.

To apply, please email kelly.calvert@wwfc.com with a copy of your CV.


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